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A good software choice would be one that would not slow down on more usage or with more and more appointments stored/booked over time. This may come in as a surprise, but many softwares that look good on the surface and offer great features may acutally start to slow down on heavy usage and this can make life difficult, more so because by the time you start to observe this behavior, you will have handled many appointments through the software already and moving away from it may pose as a mental barrier, thereby creating a vicious circle.
Whether your customers visit your online appointment booking platform using a desktop, laptop, tablet or mobile phone, they should receive the same level of experience. Also, the appointment application should be compatible with most of the modern browsers that are in major use.
The appointment software should also have a booking widget or a javascript code that you can paste on your website which would allow visitors to select the date and time of the appointment conveniently straight from your website.
The appointment software should be able to host your customer-facing booking interface on a portal or a micro site that need not be in your domain. If you do not have a website yet, then this would become more use to you as it would allow you to share the micro-site's booking link to your customers for online appointment booking.
Having an appointment booking software with an integrated payment option will be an added advantage for you. Visitors can make their payments when they book their appointment. You can also get the payment details in the backend and integrate it with your financials. Getting the customer to pre pay for your service is a great way to reduce no-shows for your business.
The appointment booking software should have a user-friendly interface, both on the client side and the business side. Navigating or exploring the options should be a breeze! If you are employing staff, you should go for an application that your staff can quickly start using from day 1 without much training. Intuitive interfaces also help any newly onboarded staff to get onboarded quickly.
Sending automatic email or sms reminders goes a long way in avoiding no-shows. Moreover, having more control over the reminders, like frequency and timing of reminders is also a good feature to have.
Rescheduling is a natural feature for any appointment scheduling software, and it could be a frequent scenario in your day to day activities. Therefore, its important that one should be able to reschedule the appointments quickly and with ease.
The software should have the flexibility to allow for having an extra step of approval before the appointment's confirmation is sent out to the customer.
Having multiple types of views of the calendar bookings is quite a helpful feature to have. The most common views are: 1. Weekly calendar view, 2. Monthly aggregated calendar view and 3. Single Day view.
Contact details are entered over an over again into an appointment booking system, therefore, integrating the appointment software with a proper CRM software may turn out a good investment of time. Modern CRM tools offer much more than just storing the contacts of your customers/visitors. Some CRM tools can offer digital marketing campaigns /plans for your contacts, and having a seamless integration with CRM tools can be a great to have feature in your appointment scheduling software.
